CBSA CASE STUDY ORGANIZATIONAL CULTURE

CBSA CASE STUDY 2

CBSACASE STUDY: ORGANIZATIONAL CULTURE

Anorganizational that has a poor organizational culture is on its vergeto failure. The organizational culture is an intricate component ofthe strategic plan. Its mismanagement may even lead to extra costs inits implementation and hence the risk of making losses. The CanadianBorder Services Agency (CSBA) is one such organization that has beenfaced by a myriad of problems that pertain to its organizationalculture. From the case study, it is evident that there exists widedisparities in the way different groups of employees and managersconduct their activities within the organization. The managers fromvarious branches carry out their responsibilities differently. Theultimate managerial body is also reluctant in the knowledge ofimportant activities. For instance, the vice president claims thatthe costs from the NEXUS project cannot be ascertained, since thereare no elaborate records in place.

Themanagement ought to consider revising its organizational culture andensure that it is adopted by every stakeholder. For instance, themanagement ought to put measures in place by which records for allactivities are kept and maintained. This could be done through thetraining of relevant parties. They should also revise the core valuesand ensure that managers and employees alike adopt them and put theminto practice.