Communication Skills


SelfAssessment of Lessons Learnt From a Assessment

TheInterpersonal Inventory provided me with aninsight of my communication skills and helped me discover importantlessons in four main areas: sending clear messages, listening,handling emotional interactions and giving and getting feedback.

Ascore of 18 in the first section, sending clear messages, indicatesthat am a capable communicator but I sometimes experience problemswhen sending messages. Notably, the score indicates the need toinvest more time in thinking about how to use an effective approachand the right channels to send messages. Additionally, thisnecessitates use of the KISS (“Keep it Simple and Straightforward”)principle i.e. creating clear, well-crafted messages (Duffy et al,2004).

Outstandingly,I also discovered the need to focus more to improving my listeningskills. Anticipating on what to say rather than paying attention hasbeen a great barrier. In addition, there’s need to be moreempathetic which means will help respect their views. This will helpreceive and interpret messages accurately.

Effectivegiving and receiving feedback helps avoid misunderstanding duringconversations. Based on my score, I have learnt of the need to keeprespectful dialog in place during communication. Noticeably, it isnecessary to be able to respond with an authenticity so as to forge abond rather than create conflict. Feedback is also not always verbal,so there’s need to understand facial expressions, gestures andposture of listeners to understand how they perceive my messages.

Ihave also learnt that it is very important to respect how listenersreact and respond. Though handling emotional interactions is an areaof strength, there’s need to fully exploit my potential byunderstanding factors that influence listeners’ response such aseducation, professional background, ethnic and political backgroundand more. Understanding my audience will to a great extent influencehow I react and how I expect them to react.

Additionallesson learnt is that I need to use non-verbal communication moreeffectively, stay positive and use empathy during criticism. To sumup, I have learnt that I may not be expressing myself clearly and notreceiving messages clearly either. By improving the areas that needmore consistent attention and improvement, I will learn how tocommunicate your ideas more effectively and with greater clarity,understand listeners and information given by them (Duffy et al,2004).


Duffy,F. D., Gordon, G. H., Whelan, G., Cole-Kelly, K., &amp Frankel, R.(2004). Assessing competence in communication and interpersonalskills: the Kalamazoo II report. AcademicMedicine,79(6),495-507.