Dealing with Poor Service


Dealingwith Poor Service

Dealingwith Poor Service

Obtainingpoor service in any facility often leaves a bad taste in the mouthespecially considering that it usually involves a waste of time andmoney. Needless to say, a large number of people have experiencedpoor services in different areas. I encountered poor services in afast food retail shop some years ago. I had gone for lunch hoping toget some food as fast as possible only for me to be kept waiting formore than 30 minutes. This was despite the fact that the place wasnot even having human traffic. Further complicating the issue was thedirty plate on which the food was served. It was undoubtedlypointless to protest about the service as that would mean waiting foranother thirty minutes or more.

Thereare varied possible reasons for the poor services that I obtained.First, I suspect that the workers were poorly motivated in thecafeteria and did not have any incentive to offer exemplary services(Austin,2002).Indeed, they may probably have been working in the cafeteria just toearn some few coins. Further, it is possible that the business entitywas poorly equipped. This would explain the delay in provision of thefood and even the untidiness of the same.

Variedmeasures may be taken to prevent the occurrence of similar episodesin the future. First, it is imperative that the business entityre-invents its priorities. Rather than have numerous employeeswithout the requisite equipment and resources, cutting back on thenumber of workers and dedicating the money to equipment would beimperative (Austin,2002).On the same note, the savings would go to motivating the remainingworkers so as to enable them to offer proper services.


Austin,D. M. (2002).&nbspHumanservices management: Organizational leadership in social workpractice.New York: Columbia University Press.