Knowledge Management Foundations

KNOWLEDGE MANAGEMENT FOUNDATIONS 5

KnowledgeManagement Foundations

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Question1

TheSAP tool website is composed of several tools that facilitatebusiness functions integration. It is a form of cloud computingwhereby one is able to accesses data through the help of theinternet. The site is informative, and the tools displayed contain alot of information for use by the end users. The site has thecapacity to integrate business functions with the employees of thefirm (Woods &amp Mattern, 2008). The site also has the ability toimprove the efficiency of the business functions performed by thepersonnel of the firm. The site places the business at a competitiveedge as compared to its competitors in the market.

Question2

TheSAP tools presented on the website contain many lessons to be adoptedby the user. It is with the aid of such tools that a business is ableto compete with another business in the industry. It is from thetools that an individual learns about time saving mechanisms andapplications. Additionally, the tools also expose the end user tographical reporting tools in the presentation of data (Maier,Hädrich&amp Peinl, 2009). Other methods of presenting and analyzing dataare depicted through the use of SAP tools presented on the website.The management of a business firm has the opportunity to learn of thevarious market trends as displayed through the help of SAP tools.

Question3

SAPtools have an impact in the life of a business. It is through theapplication that the business is able to realize a competitive edgeand also utilization of resources to the maximum. The first instanceof the application is in the customer service department. SAP toolinvolved with customer service management is a customer managementmodule. It integrates the requirements of the business to the needsof the various customers (Becerra &amp Sabherwal, 2010). Any case ofcomplaints or dissatisfaction is resolved through the help of thismodule. Secondly, there is the finance department which applies thefinancial module in the daily operations. The financial module helpsan individual the analysis of the various accounts especially in debtmanagement.

Question4

Thecurrent world of trade is imminent with numerous challenges withregard to business operations. SAP tools have acted a source ofbusiness operation improvement tool for the management. In a businessperspective, SAP tools have the following applications: first, thereis an application in the supply chain management especially inrelation to order management and managing the right stock (Becerra &ampSabherwal, 2010). The personnel involved in the store managementapply SAP tools in the management of the various inventories. SAPtools help in calculating the right order quantity, the minimum andmaximum stock, and also the reorder level necessary thus facilitatingdecision-making process.

Question5

Fromthe perspective of the end user, the tools displayed have a helpingforce to the personnel operating a business unit. Through theapplication of these tools, the management is able to rationalizesome of the decisions made in relation to business growth andexpansion. The tools also help in analyzing the available markettrends and thus placing a business at a top notch (Woods &ampMattern, 2008). When well implemented, the tools have the capacity torevamp the business environment to a higher level.

Businessoperations involve the integration of the various tools all gearedtowards maximizing the level of profitability of an organization. SAPtools have the capability to engage a business firm in a competitivemanner. It is the role of the management to train their personnel onthe usage of the tools to maximize their efficiency.

References

Becerra-Fernandez,I., &amp Sabherwal, R. (2010). Knowledgemanagement: Systems and processes.Armonk, N.Y: M.E. Sharpe.

Maier,R., Hädrich,T., &amp Peinl, R. (2009). Enterpriseknowledge infrastructures.Berlin: Springer.

Woods,D., &amp Mattern, T. (2008). EnterpriseSOA: Designing IT for Business Innovation. Sebastopol: O`Reilly Media, Inc.