Quality improvement


Author’s name

Scenario one- XYZ health department

Q 1

Research has shown that the morale of employees in any organizationis directly related to productivity. In other words, employees withlow morale will have low productivity, which leads to customerdissatisfaction. In the case of XYZ health department, it is evidentthat the workers are being overworked, and their salaries have notbeen increased. It is imperative for the management to appreciate thework being done by the employees. Studies have indicated that simplessteps such saying thank you for the work well done goes a long way inmotivating employees (Bowles et al., 2009). Reward programs for bestperforming employees in the health department will also ensure thatemployees are motivated and therefore perform optimally. It is clearthat the main problem affecting employees in the health department isexcess workload. It is, therefore, imperative for the management tocome up with a schedule that offers off days to employees as a formof rest (Bowles et al., 2009). This is will ensure that the residentsare offered quality services with dignity from employees who are notfatigued. It is also prudent to organize office picnics andemployees’ barbecues as a way of motivating employees.

Q 2

The strategies mentioned above are aimed at improving the morale ofemployees, which has a direct relationship with productivity, as wellas the quality of services offered. For instance, an employee who isnot fatigued will treat patients with dignity and respect, which inturn translates to quality services to the residents. It is alsoevident that when employees are motivated, they tend to be extremelycareful and keen in their work (Bowles et al., 2009). Equally,employees who are not fatigued will have a high level ofconcentration as opposed to tired and fatigued employees.

Scenario two- ABC hospital

Q 1

The management of ABC hospital cannot ignore the role technologyplays in the healthcare industry. It is vital for the management ofthe hospital to adopt advanced technologies in the healthcare sectorin order to keep up with the other competitive modern hospitals beingestablished. The new technologies such as programs to store andmanage patient data are vital for the hospital if it has to remaincompetitive (Rodrigues, 2012). Health care records in the hospitalmust be digitalized if the hospital is to remain competitive in themarket. Such developments are aimed at increasing patient convenienceand quality service delivery. The hospital must also adopt newcommunication systems, which will enable its patients to communicateeffectively and conveniently with the hospital. Lastly, it is vitalfor the hospital to acquire state of the art equipments, which willbe used to deliver high-quality services.

Q 2

Adoption of technology in the healthcare sector has numerousadvantages. For instance, the adoption of digital or electronichealthcare records will significantly reduce the cost of managingpatient data, as well as improve accuracy and speed up servicedelivery. Accessibility of patient information is made possible bythe electronic health records (Rodrigues, 2012). However, thesecurity of such patient information is at times in doubt. It is atime when hackers are numerous, and the security of personal patientinformation available electronically is not guaranteed.


Bowles, D., Cooper, C. L., &amp Palgrave Connect (Online service).(2009).&nbspEmployee morale: Driving performancein challenging times. Basingstoke, Hampshire: Palgrave Macmillan.

Rodrigues, J. (2012). Health information systems: Concepts,methodologies, tools and applications. Hershey PA: MedicalInformation Science Reference.